Palmetto Car Service® – Terms of Service, Booking Policy & Paid Reservation Agreement

1. Binding Agreement & Policy Priority

By booking, approving a quote, or submitting payment to Palmetto Car Service LLC, you acknowledge and agree:

• This is a legally binding agreement
• Paid Reservation Receipt & Confirmation supersedes all other documents in the event of conflict
• You accept full responsibility for all passengers and all charges
• You agree not to dispute valid charges in accordance with these terms

If you do not agree, do not proceed with booking.

2. Quote vs Confirmed Reservation

• Quotes are NOT reservations
• Reservations are secured ONLY when:
• Dispatch reviews and approves the trip
• Payment is processed
• A Paid Reservation Receipt & Confirmation is issued

All bookings are first-come, first-served

3. Payment & Prepaid Policy

• ALL reservations are PREPAID
• Your card is charged in full once approved
• Your vehicle and chauffeur are reserved exclusively and removed from availability

ALL PAYMENTS ARE NON-REFUNDABLE AND NON-CANCELLABLE PER THESE TERMS

4. Cancellation & No Refund Policy (Strictly Enforced)

4.1 Airport & Point-to-Point Reservations

• NON-REFUNDABLE within 7 DAYS of scheduled pickup

4.2 Special Events & Hourly Services

• NON-REFUNDABLE within 90 DAYS of scheduled service

4.3 Absolute No Refund Policy

• NO REFUNDS under ANY circumstance
• Includes:
  
  • Weather (non-hurricane)
  • Personal cancellations
  • Schedule changes
  • Missed trips
  • Booking errors made by client

4.4 Flight Cancellation Credit (Airport Only)

Credit is issued ONLY if:

• Your arriving flight is canceled by the airline

Credit terms:

• Valid for 60 days
• Subject to availability

NOT eligible:

• Passenger cancellations
• Missed flights
• Schedule changes or delays

5. Client Responsibility & Booking Accuracy (Critical Clause)

The client is solely responsible for ensuring ALL booking details are accurate at the time of reservation, including but not limited to:

• Correct date
• Correct pickup time
• Correct flight information
• Correct pickup/drop-off address
• Correct phone number
• Correct email address

Important Acknowledgment

• Palmetto Car Service LLC sends:
  
  1. Immediate booking submission email (based on client entry)
  2. Paid receipt after dispatch approval
  3. 48-hour reminder with full trip details

Because of these multiple confirmations:

• There is no valid reason for errors to go unnoticed
• Any failure to review details is the client’s responsibility

Error Handling Policy

• If a client makes an error:
  
  • Palmetto Car Service may attempt to assist or adjust
  • HOWEVER, corrections are NOT guaranteed
  • Changes are subject to availability and scheduling

No Liability for Client Errors

• Palmetto Car Service LLC is NOT responsible for client-entered mistakes
• NO refunds or credits will be issued due to:
  
  • Incorrect booking details
  • Missed rides caused by incorrect information

6. Airport Pickup, Wait Time & No-Show

• Includes 40 minutes complimentary wait time after actual landing
• After 40 minutes → billed at hourly rate

Failure to meet chauffeur:

• Considered a No-Show
• Full reservation is charged

7. Non-Airport Wait Time

• 2-minute grace period
• Then: $2 per minute

8. Direct Service & Stop Policy

• All rides are direct service unless booked otherwise

Additional stops:

• Mid Class: $35 per stop
• Luxury: $60 per stop

9. Minimum Service Requirements

• Black Luxury Vehicles: 3-hour minimum
• Mid Class Vehicles: 2-hour minimum

10. Vehicle Cleanliness, Food & Biohazard Policy

Food & Beverage

• NO FOOD allowed
• Only sealed beverages permitted

Cleaning Fees

• General mess: Starting at $400

Biohazard Policy

Includes:

• Vomit, urine, feces

Fees:

• If properly cleaned immediately → $400
• If not cleaned / fails sanitation → $800

Important:

• Drivers cannot clean biohazards
• Professional cleaning required
• Fees are mandatory

11. Vehicle Damage Responsibility

Client is responsible for:

• All passenger damage
• Interior/exterior damage
• Repair and downtime costs

12. Pets & Shedding

• Must be disclosed
• Cleaning fees: $250–$400

13. Smoking, Alcohol & Conduct

• NO smoking or vaping
• NO illegal substances
• NO open alcohol containers

Service may be terminated WITHOUT REFUND

14. Child Seat Policy

• Available: $25 each
• Client installs and secures

15. Capacity & Luggage

• Must book correct vehicle
• Overcapacity may result in refusal or charges

16. Driver Communication

• Driver texts upon arrival

Pickup:

• Mid Class: curbside
• Luxury: inside meet & greet

17. Gratuity

• Optional for standard rides
• 10% minimum for hourly services

18. Lost Items

• Not responsible
• Return may include fees

19. Operational Delays

Not responsible for:

• Traffic
• Weather
• TSA / airport delays
• Airline issues

20. Late Booking Policy

• After 8 PM → confirmed next day at 7:30 AM

21. Travel Insurance

We strongly recommend travel insurance.

22. Chargeback & Dispute Protection

By booking, you agree:

• Charges are valid
• You will not dispute valid charges
• Violations may result in:
  
  • Collections
  • Legal action
  • Additional fees

23. Changes to Terms

Terms may be updated at any time.
Latest version applies.

24. Final Acknowledgment

By booking and payment, you confirm:

• You read and accept all policies
• You understand all fees
• You accept full responsibility
• You agree to this binding contract